Abcd123 Posted August 24, 2018 Share Posted August 24, 2018 Whenever i get in a battle in game using my phone i get dosconnected is this a common problem if yes when will it be fixed Link to comment Share on other sites More sharing options...
Fluffles Posted August 24, 2018 Share Posted August 24, 2018 Whenever i get in a battle in game using my phone i get dosconnected is this a common problem if yes when will it be fixed Hi there. Could you please try to uninstall and delete all your PRO files on your phone? Afterwards, please install the new download found here. Let me know if this works for you. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Abcd123 Posted August 24, 2018 Author Share Posted August 24, 2018 Is this a common problem cuz before I had a problem where in phone when I play when I get in battle I get disconnected I asked staff in forum staff say to delete and download again I can't download it Link to comment Share on other sites More sharing options...
Fluffles Posted August 24, 2018 Share Posted August 24, 2018 Is this a common problem cuz before I had a problem where in phone when I play when I get in battle I get disconnected I asked staff in forum staff say to delete and download again I can't download it Hi there. Please make sure you've deleted all your PRO files and also removed it from your app history. Afterwards, please restart your phone and reinstall PRO in the link I've provided above. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Abcd123 Posted August 26, 2018 Author Share Posted August 26, 2018 hi staff I tried uninstalling and installing but I can't install it it keeps loading I have fast net still not working Link to comment Share on other sites More sharing options...
Fluffles Posted August 26, 2018 Share Posted August 26, 2018 hi staff I tried uninstalling and installing but I can't install it it keeps loading I have fast net still not working Hi there. Are you using a VPN or a Proxy? Also, please be sure you have cleared all background apps. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Abcd123 Posted August 26, 2018 Author Share Posted August 26, 2018 What is vpn or proxy??pro has been working on my phone and tablet till now how to check if there are any files left of Pro?? Link to comment Share on other sites More sharing options...
Abcd123 Posted August 28, 2018 Author Share Posted August 28, 2018 And how to see if I havnt cleared all background apps Link to comment Share on other sites More sharing options...
Fluffles Posted August 28, 2018 Share Posted August 28, 2018 And how to see if I havnt cleared all background apps Launch Google Play Store on your Android device, press the menu button and go to My Apps. Swipe your finger from right to left to reveal the All apps section. You’ll see a complete list of every app you’ve downloaded from your Google account — including apps on other Android devices. You can delete previously downloaded apps from the list by tapping the remove icon next to it. You aren’t able to delete apps that are currently installed on your device from here though. If you want to delete multiple apps from the history list, long press one and tap to highlight each one you want removed and press the delete icon at the top. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Abcd123 Posted August 28, 2018 Author Share Posted August 28, 2018 Nope pro is not there thank you but I think it's not gonna work I might have no other choice than to leave pro I had made 1240hrs:( Link to comment Share on other sites More sharing options...
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