Hergi10 Posted September 8, 2018 Share Posted September 8, 2018 (edited) Hello, I have a very similar problem with the login in PRO. When I want to login to the gold server everything is fine. But when I want to login to the silver server, there is a message that the username or password is wrong. Can someone help me please? Additional Info: I wasn't playing PRO for about a year and a half. Before I was playing at the blue server. Many Thanks for your help :) Edit: I found an answer. I will try to reset my password now. I will let you know if it works... Edit 2: The password reset didnt work for me. Edited September 8, 2018 by hergi10 Link to comment Share on other sites More sharing options...
Fluffles Posted September 8, 2018 Share Posted September 8, 2018 Hello, I have a very similar problem with the login in PRO. When I want to login to the gold server everything is fine. But when I want to login to the silver server, there is a message that the username or password is wrong. Can someone help me please? Additional Info: I wasn't playing PRO for about a year and a half. Before I was playing at the blue server. Many Thanks for your help :) Edit: I found an answer. I will try to reset my password now. I will let you know if it works... Edit 2: The password reset didnt work for me. Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Hergi10 Posted September 8, 2018 Author Share Posted September 8, 2018 Thank you for your quick reply :) I didn't realize that I have to merge my accounts. I dit it now. It works fine. Big thanks to you :))) Link to comment Share on other sites More sharing options...
Fluffles Posted September 8, 2018 Share Posted September 8, 2018 Thank you for your quick reply :) I didn't realize that I have to merge my accounts. I dit it now. It works fine. Big thanks to you :))) Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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