I did reset my password and I know my username..

What is going on...??

Edited September 11, 20187 yr by Smurfen

I did reset my password and I know my username..

What is going on...??

 

Hello Smurfen,

 

I'm extremely sorry about this inconvenience. Firstly, I will need some more information to better understand what may be causing this problem. Have you tried closing your client and restarting it? Are you currently using a proxy or VPN? Are you using a public connection such as at school or work?

 

Thank you for your patience while I learn more about your individual issue. I hope you have a wonderful day.

I use my home network, i did play it on my pc few months ago.. But now I cant sign in..

And nothing is wrong with our network, pc, i know my password and username...

I havent playd for some few months only so I have downloaded the newest up date and everything..

Hello Smurfen,

 

I'm extremely sorry about this inconvenience. Firstly, I will need some more information to better understand what may be causing this problem. Have you tried closing your client and restarting it? Are you currently using a proxy or VPN? Are you using a public connection such as at school or work?

 

Thank you for your patience while I learn more about your individual issue. I hope you have a wonderful day.

What would i do?

What would i do?

 

Hello again,

 

I'm really sorry for the delay. When you reset your password, did you make sure it was alphanumerical? It can only contain letters and numbers. Moreover, it will need to be at least 8 characters long.

 

There were issues with emails a couple of months ago. Try logging into your dashboard and changing the email. Use an email service such as Gmail, Yahoo, or Outlook. You can access the dashboard here.

 

Please let me know if you have issues logging into the dashboard. Once again, thank you for your patience. Have a great day.

Hello again,

 

I'm really sorry for the delay. When you reset your password, did you make sure it was alphanumerical? It can only contain letters and numbers. Moreover, it will need to be at least 8 characters long.

 

There were issues with emails a couple of months ago. Try logging into your dashboard and changing the email. Use an email service such as Gmail, Yahoo, or Outlook. You can access the dashboard here.

 

Please let me know if you have issues logging into the dashboard. Once again, thank you for your patience. Have a great day.

Weeeee somthing did work when I switched from Hotmail to Gmail or when I reset my password again.

But now I cant connect with the server. And the server is active...

Weeeee somthing did work when I switched from Hotmail to Gmail or when I reset my password again.

But now I cant connect with the server. And the server is active...

 

Hello Smurfen,

 

Did you make this post immediately after trying to log into the server? It was down at that time and approximately an hour altogether. Please try logging in again to confirm if there is still an issue. The servers are currently up. The server status may not have fully registered on the website and therefore showed that the server was up when it was not.

 

Your patience and cooperation is greatly appreciated. I hope you have a wonderful day.