Jailene Posted September 13, 2018 Share Posted September 13, 2018 Hello, I made my account in 2016 and stopped playing for a while. When I came back all my stuff from the old server was gone and I had to restart the game all over. Is there any way to get my stuff back? Link to comment Share on other sites More sharing options...
Fluffles Posted September 13, 2018 Share Posted September 13, 2018 Hello, I made my account in 2016 and stopped playing for a while. When I came back all my stuff from the old server was gone and I had to restart the game all over. Is there any way to get my stuff back? Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Autsaider29 Posted September 14, 2018 Share Posted September 14, 2018 Hello, from ignorance, I started a new game on a gold server, but after learning about the restore function, the old account returned to silver, is there an opportunity to transfer things and Pokemon from gold to a silver server? Link to comment Share on other sites More sharing options...
Fluffles Posted September 14, 2018 Share Posted September 14, 2018 Hello, from ignorance, I started a new game on a gold server, but after learning about the restore function, the old account returned to silver, is there an opportunity to transfer things and Pokemon from gold to a silver server? Hi there. Unfortunately, you can't transfer over your items from the Gold server to the Silver server. I'm really sorry to disappoint you, but I hope you understand. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Autsaider29 Posted September 14, 2018 Share Posted September 14, 2018 ok, tnx) Link to comment Share on other sites More sharing options...
Fluffles Posted September 14, 2018 Share Posted September 14, 2018 ok, tnx) Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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