Levitevans Posted September 15, 2018 Share Posted September 15, 2018 Hi, I have recently come back to the game and I have noticed that all my Pokémon, saved data and in game purchases which I have paid for have disappeared? Where has it all gone and can someone get it back to me? Losing data enough is frustrating nevermind me paying real money into the game for it to go missing. Link to comment Share on other sites More sharing options...
Fluffles Posted September 15, 2018 Share Posted September 15, 2018 Hi, I have recently come back to the game and I have noticed that all my Pokémon, saved data and in game purchases which I have paid for have disappeared? Where has it all gone and can someone get it back to me? Losing data enough is frustrating nevermind me paying real money into the game for it to go missing. Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. If you are still missing items, please let me know which ones. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Levitevans Posted September 15, 2018 Author Share Posted September 15, 2018 Thank you very much for your help. I had trouble logging in afterwards but seen you had to change password and then it worked. Great help and greatly appreciated! Link to comment Share on other sites More sharing options...
Fluffles Posted September 15, 2018 Share Posted September 15, 2018 Thank you very much for your help. I had trouble logging in afterwards but seen you had to change password and then it worked. Great help and greatly appreciated! Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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