So... I've been trying to open PRO for an hour by now... with 20 minute interventions inbetween.

The thing is, it just won't open. My App would just Crash when I press on either Gold or Silver server.

So i went ahead and checked the server status, and both seems to be online. But my app still crashes

Nevertheless anyways... is this just me?? What should I do to fix this??

So... I've been trying to open PRO for an hour by now... with 20 minute interventions inbetween.

The thing is, it just won't open. My App would just Crash when I press on either Gold or Silver server.

So i went ahead and checked the server status, and both seems to be online. But my app still crashes

Nevertheless anyways... is this just me?? What should I do to fix this??

Hi there, and sorry for your inconvenience!

Do you get an error file created? If so, could you post which error you get, in order to give a more suited reply?

 

In general, when getting such issues, follow these steps:

• Try to run the game in admin mode, and windows 7 compatibility mode; also add an exception for the game to your firewall and antivirus if you haven't yet;
   
   
  
• Otherwise, please follow the Read this before making a General Support topic thread, depending on your OS:

- Quote for visibility -

 

• Crash issues or other issues
  

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

▪︎ Black screen and Failed to load mono fix

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Update driver and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

 

I'm looking forward to your reply, and wish you to have a nice day in the meantime!

Hi there, and sorry for your inconvenience!

Do you get an error file created? If so, could you post which error you get, in order to give a more suited reply?

 

In general, when getting such issues, follow these steps:

• Try to run the game in admin mode, and windows 7 compatibility mode; also add an exception for the game to your firewall and antivirus if you haven't yet;
   
   
  
• Otherwise, please follow the Read this before making a General Support topic thread, depending on your OS:
  

- Quote for visibility -

 

 

 

 

I'm looking forward to your reply, and wish you to have a nice day in the meantime!

 

 

Thank you for your kind reply, Calahan. I will proceed and try troubleshooting.