My PRO Game Just Doesn't Work

[Outlawkorean]

So... I've been trying to open PRO for an hour by now... with 20 minute interventions inbetween.

The thing is, it just won't open. My App would just Crash when I press on either Gold or Silver server.

So i went ahead and checked the server status, and both seems to be online. But my app still crashes

Nevertheless anyways... is this just me?? What should I do to fix this??

[Calahan]

So... I've been trying to open PRO for an hour by now... with 20 minute interventions inbetween.

The thing is, it just won't open. My App would just Crash when I press on either Gold or Silver server.

So i went ahead and checked the server status, and both seems to be online. But my app still crashes

Nevertheless anyways... is this just me?? What should I do to fix this??

Hi there, and sorry for your inconvenience!

Do you get an error file created? If so, could you post which error you get, in order to give a more suited reply?

 

In general, when getting such issues, follow these steps:

• Try to run the game in admin mode, and windows 7 compatibility mode; also add an exception for the game to your firewall and antivirus if you haven't yet;
   
   
  
• Otherwise, please follow the Read this before making a General Support topic thread, depending on your OS:

- Quote for visibility -

 

• Crash issues or other issues
  

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

▪︎ Black screen and Failed to load mono fix

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Update driver and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

 

I'm looking forward to your reply, and wish you to have a nice day in the meantime!

[Outlawkorean]

Hi there, and sorry for your inconvenience!

Do you get an error file created? If so, could you post which error you get, in order to give a more suited reply?

 

In general, when getting such issues, follow these steps:

• Try to run the game in admin mode, and windows 7 compatibility mode; also add an exception for the game to your firewall and antivirus if you haven't yet;
   
   
  
• Otherwise, please follow the Read this before making a General Support topic thread, depending on your OS:
  

- Quote for visibility -

 

 

 

 

I'm looking forward to your reply, and wish you to have a nice day in the meantime!

 

 

Thank you for your kind reply, Calahan. I will proceed and try troubleshooting.