resolved Pink Elekid Bug Bagpack

[Beto5456]

hello good afternoon, I send this report because today on pink island came a pink elekid and when I was going to capture the famous bug of the backpack and I could not capture it, I have pictures of what happened, there is something that can help me, please, it costs a lot to get the pinks

[Menrva]

hello good afternoon, I send this report because today on pink island came a pink elekid and when I was going to capture the famous bug of the backpack and I could not capture it, I have pictures of what happened, there is something that can help me, please, it costs a lot to get the pinks

 

Hello beto5456,

 

I am extremely sorry that this had happened to you. I understand how frustrating this is, but unfortunately, we can not provide any compensation for this. This is stated in the General Support Megathread:

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

It would not be fair to other players who have experienced similar situations if we were to compensate yours. Also, we can not replace this Pokemon due to its specific data never being recorded in the database.

 

Some information about the Bag Bug is also in the General Support Megathread:

This glitch is caused when there was a change in your bag items from the last time to the first time you open that during a battle. When you click the bag during the battle the client will have a small crash (most of the times gets solved just by waiting a few moments) as it is updating the bag information.

The longer the time between each opening of the bag the longer the crash will be, players usually experience it when running from a lot of common battles whilst hunting for a rare pokemon.

To prevent this issue open the bag every 5-10 minutes in battle, as it will maintain your bag updated.

As stated, opening your bag occasionally out of battle can prevent this as well as more frequently while in battle.

 

Once again, I am deeply sorry about this situation. I hope the given information will help you avoid any other similar occurrences in the future. Since compensation can not be offered and the concern has been addressed, I am going to close this thread. I hope you have a wonderful rest of your week.

 

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