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My game is freezed on loading screen

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Hello.. I m trying to logging but it's shows only loading screen. I try it to both my computer and android but it freezed on loading screen after log in.

Screenshot_20181025-112716.thumb.jpg.961392ac7d0cd8e4bcb2544c1cc0c7e4.jpg

Hello.. I m trying to logging but it's shows only loading screen. I try it to both my computer and android but it freezed on loading screen after log in.

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Hi there. Can you please try all of the following? Let me know if you're still having issues.

* Completely close, and restart your game's client

* Wait several minutes in loading map screen

* Try logging on the other server if you can, then back on your main one

* On the login screen, use F2 key and type clearmaps, hit Enter then restart your game's client.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

  • Author

nothing happened . I m still facing this issue . I opened my same account on another server but same thing is happening.

nothing happened . I m still facing this issue . I opened my same account on another server but same thing is happening.

Hi there. Can you please try to check your internet connection? Afterwards, restart your Router. If your internet connection remains to be unstable, be sure to contact your internet provider. Usually these errors are caused by your internet connection.

 

Let me know if you're still encountering further issues.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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