Error : PROClient.exe has stopped functioning

[Mamamama99]

Hello,

I have got a new PC and am trying to install PRO on it. I am on Windows 7 64 bit, and have downloaded the Win x64 client from the downloads page. I extracted the files to my desktop, then clicked on the PROClient icon, and have had the error mentioned in the titled. Attached is a screen of it, but it is in French, so I don't know if it will be at all useful. After asking on the Discord's support channel, I tried re-downloading, from two different links (MEGA and Mediafire), and still get the same error. I also tried putting all the files in one folder (client included), then getting only the client out of the folder. Nothing seems to work. Did I miss a step ? Did I do something wrong ?

Thank you in advance. :)

[Fluffles]

Hello,

I have got a new PC and am trying to install PRO on it. I am on Windows 7 64 bit, and have downloaded the Win x64 client from the downloads page. I extracted the files to my desktop, then clicked on the PROClient icon, and have had the error mentioned in the titled. Attached is a screen of it, but it is in French, so I don't know if it will be at all useful. After asking on the Discord's support channel, I tried re-downloading, from two different links (MEGA and Mediafire), and still get the same error. I also tried putting all the files in one folder (client included), then getting only the client out of the folder. Nothing seems to work. Did I miss a step ? Did I do something wrong ?

Thank you in advance. :)

Hi there. Sorry for the inconvenience. Could you please try all of the following and see if they fix your issue? Let me know if you need further help.

• Run the game in compatibility mode

• Update your Display/Graphical Drivers

• Add an exception for the client in your Firewall and Antivirus

• Update your Windows Version

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

 

Looking forward to your response.

[Mamamama99]

Hello,

Compatibility mode does not work either (exact same error), my graphical drivers are up to date, I don't have a firewall nor an antivirus on this PC yet, have enough RAM and there are no other processes, even background, other than the system ones. As for the Windows version, I currently have Windows 7 as stated before, and would prefer not updating to Windows 10 if I could avoid it. Is it likely to be an issue specifically with Windows 7 ?

Thanks for your help.

[Sk8trgod618]

Make sure you completely delete old pro files. When i replaced them with "yes to all" it messed things up for me. So I just deleted all PRO files I had, then extracted to desktop. All the files are now in a folder called PROClient x64

[Mamamama99]

Tried everything I could, still doesn't work, Any other ideas ?

[Mamamama99]

Bump. I've searched a lot about the error on the net, and tried all I could, including updating DirectX, checking that my GPU are up to date, and disabling DEP. I'd really like to play this again...

 

Just for the sake of it, here is the full text of the error.

Problem Event Name: APPCRASH

Application Name: PROClient.exe

Application Version: 2018.2.14.25339

Application Timestamp: 5bd2db9a

Fault Module Name: d3d11.dll

Fault Module Version: 6.2.9200.16492

Fault Module Timestamp: 50f30d37

Exception Code: c0000005

Exception Offset: 00000000000d8ae2

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1036

Additional Information 1: 98ae

Additional Information 2: 98ae4b8c8b9143a79733b3a74da3948e

Additional Information 3: 5983

Additional Information 4: 5983e0be9a2ef6b06f4f613f937be5af

 

(translated)

[Wx78]

i have the same problem