Account Reseted

[Tybalius]

My account was somehow reset. I only had 2 badges left. Before I was in Johto and when I logged in I was in Kanto on the MS Anne.

[Fluffles]

My account was somehow reset. I only had 2 badges left. Before I was in Johto and when I logged in I was in Kanto on the MS Anne.

Hello there! Upon checking, I see that your progress on the Blue Server. It is correct that you have to merge, but it seems as if you have picked the Red server as your main server instead.

 

Nevertheless, I can request to have your account unmerged, but please be sure to choose the correct server as your main server because we will not be unmerging your account for you again if you fail to do so. Please be patient as you wait to be unmerged. I recommend that you don't make any trades on your Silver account as well as that would make it so we cannot carry on with the unmerge. Also, there is no ETA as to when your account will be unmerged as our Admins may be busy.

[Tybalius]

thanks for the quick reply. i will then wait until this is reset.

[Fluffles]

thanks for the quick reply. i will then wait until this is reset.

Hi there. Thank you for your patience. Your account has been unmerged. Please select the Blue server as your main server this time. Please do note that we will not be unmerging your account once again if you replicate this error. Below is a visual guide on how to merge.

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

Let me know if you have any further issues or if you’ve successfully gained your progress back.