Help me please

[Iremmi]

Hi there, this is my 3rd time downloading this game and my problem isn't solved... I can not fight, when I started to battle with a pokemon my health bar is not go down always other pokemon hit themselves, and suddenly says your Pokemon has fainted. And after that, if i try to change my battle pokemon my pokemon goes enemy side and i can't quit the fight. I don't know what to do. I can not fix it because of this problem i can not play this game because it is an annoying situation. Please, someone, help me.

[Shinohara]

Hi there, this is my 3rd time downloading this game and my problem isn't solved... I can not fight, when I started to battle with a pokemon my health bar is not go down always other pokemon hit themselves, and suddenly says your Pokemon has fainted. And after that, if i try to change my battle pokemon my pokemon goes enemy side and i can't quit the fight. I don't know what to do. I can not fix it because of this problem i can not play this game because it is an annoying situation. Please, someone, help me.

 

Hi @iremmi !

 

We're sorry for the inconvenience experienced.

Could you please check if you meet the requirements to play the game:

Desktop

Operating Systems: Windows 7+, Mac OS X 10.7+, Ubuntu 10.10+.

Graphics Card: DX9 (shader model 3.0) capabilities; generally everything made since 2004 should work.

CPU Speed: 2Ghz+ Processor recommended.

Ram: 2GB+ recommended.

Android

Operating System: Android 4.1 (Jelly Bean) or later.

CPU: 1.2Ghz+ Dual Core or better recommended.

Ram: 1.5GB+ recommended.

Graphics Support: OpenGL ES 2.0 or later.

 

 

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If you meet the requirements, check that your connection is not having any problem and, if possible, try to use another connection and follow this procedure.

• Make sure to delete PRO Client/Application and all the files related to the game, temporary files included.
  After deleting the client and all the files, you can use a software like CCLEANER to clear the temporary files in the easiest way. Also, if you are from smartphone, restart your device.
   
   
  
• After that, make sure to clean your cookie and cache and try use another browser to download the latest client from PRO WEBSITE DOWNLOAD PAGE
  

 

Let us know if you've been successful in fixing your issue.

Looking for a reply, have a great day !