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Merge Bug. PLs Help!!!


Samekh15

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Hi. I've just recently tried to log in to the game after less than 1 year. I merged my Blue and Red servers together (with Blue being the main server) but when i logged in, only some of my items are left, and i only have 32 pokemon left (i caught 120 kanto pokes for love island), No badges (I already finished Sinnoh and was focusing on beating bosses). plus i can't leave pallet town because eevee won't appear on my screen.

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Hi. I've just recently tried to log in to the game after less than 1 year. I merged my Blue and Red servers together (with Blue being the main server) but when i logged in, only some of my items are left, and i only have 32 pokemon left (i caught 120 kanto pokes for love island), No badges (I already finished Sinnoh and was focusing on beating bosses). plus i can't leave pallet town because eevee won't appear on my screen.

 

Hi @Samekh15 !

 

We're sorry for the inconvenience.

We would like to inform you that while merging you selected Blue Server as your main and that you had zero hours played on Blue.

Instead, you had 14 hours played on the Red Server and that means that your progress on this account was on the Red Server.

 

Take note that when you select the wrong server while merging, and so you will select one where you never played like you did now with the Blue server, your story progress will be resetted and so you will have to play again the story. However, you will keep both your Items and Pokémon in any case.

 

If you are interested, we are able to unmerge your account if you have not made any trade while on the Silver server. So, let us know about that.

 

About the Pokémon and Items that you say you've lost, it seems like you have an account called Dovahsebrom that has 68 hours of play time on the Gold Server.

This is your account with more progress, is it possible that this is the account you are looking for?

 

Looking for a reply, have a great day !

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Hi. I've always played on the Blue server and that's where most of my progress is. I've already beaten Sinnoh. I stopped playing right about the end of the Christmas Event 2017. I was getting bored because i've already beaten Sinnoh so I was between money making (in Love Island) and Beating Bosses. Did my progress in Blue server somehow got deleted? If it did, and you can't do anything about it, that's okay. I created a new account: Dovahsebrom because i wanted to do the story again with different pokemon teams but it's getting hard beating Hoenn. I just missed my old account and that's why I was trying to get my old pokemon back.

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Hi. Sorry for the inconvenience. I did some investigating on gmail and i found out i have two accounts: "Samekh15" and "Samekh". I logged in to the second account and that's where my progress is. I'm really really sorry for the inconvenience. i feel like an idiot. I have merged my blue account. Again. Sorry

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I've reset my password twice and the second time it worked. i logged in successfully and all my pokemon, items, badges are intact. This issue has been resolved. again, sorry for the inconvenience.

 

We're really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

We wish you a wonderful day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

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