Hi guys,

 

I was on red server, and yesterday want to go on my game with my pokemon. But i lost everything, i know that red server was became silver server but when i'm connect on my account i can read 0 day, 0 hours playing ...

Can i take back my game or i have to restart ? oO

 

Thanks

Hi guys,

 

I was on red server, and yesterday want to go on my game with my pokemon. But i lost everything, i know that red server was became silver server but when i'm connect on my account i can read 0 day, 0 hours playing ...

Can i take back my game or i have to restart ? oO

 

Thanks

 

Hi @Yojin !

 

We are sorry for the inconvenience.

We would like to inform that you didn't merge yet and we would also like to ensure you that you didn't lose your progress and everything is still there, and we'll now help you to get it back.

Take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account and it seems like you have 136 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

We also suggest to read the MERGE FAQ for questions you may have as well as the COMMON MERGE ERRORS:FAQ if you may experience any issue while merging.

 

If after the merge you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z, from 0 to 9)

 

In case you are interested, you can find the threads with all the latest update and spawn changelog here:

• UPDATE LOGS
  
• SPAWN CHANGELOG & HALLOWEEN SPAWN CHANGELOG, take note that the halloween event will end the 30th November.
  

Let us know if something is unclear or you have experienced any issue.

We wish you a great day !

Oh man you save my life !

I'm sorry, it was easy to found how to merge, i'm stupid xD

 

Thanks a lot

Oh man you save my life !

I'm sorry, it was easy to found how to merge, i'm stupid xD

 

Thanks a lot

 

We are really happy to see that you've solved your issue. If you have any further question, please don't hesitate to ask !

With that said i will now lock the thread, we wish you good luck and wonderful day !