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hi

 

i'm not banned , but i can't play pro now

 

when i log in server, the message "connection lost" comes up

 

i turned off my computer and do it again but it doesn't work

 

20minutes from this happening

 

 

 

cf) i cannot relearn pokemon skill. the npc "move relearner" just took my money but skill didn't learn.

 

i lost my money about 20k.

 

it is just hypothesis, but i think it is related with that "connection lost"

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hi

 

i'm not banned , but i can't play pro now

 

when i log in server, the message "connection lost" comes up

 

i turned off my computer and do it again but it doesn't work

 

20minutes from this happening

 

 

 

cf) i cannot relearn pokemon skill. the npc "move relearner" just took my money but skill didn't learn.

 

i lost my money about 20k.

 

it is just hypothesis, but i think it is related with that "connection lost"

Hi there. Sorry for the inconvenience. Could you please try to restart your router or internet connection? Also, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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