Lost Badges

[Adrien80]

I merged my account and have all of my pokemon on silver, but all my badges are gone, I saw someone else with this problem and their issue was resolved, im hoping someone can do the same for me, thanks.

[Shinohara]

I merged my account and have all of my pokemon on silver, but all my badges are gone, I saw someone else with this problem and their issue was resolved, im hoping someone can do the same for me, thanks.

 

Hi @Adrien80 !

 

We're sorry for the inconvenience.

We would like to inform you that while merging you selected Red Server as your main and that you had zero hours played on Red.

Instead, you had 107 hours played on the Blue Server and that means that your progress on this account was on the Blue Server.

 

Take note that when you select the wrong server while merging, and you will select one where you never played like you did now with the Red server, your story progress will be resetted and so you will have to play again the story. However, you will keep both your Items and Pokémon in any case.

 

If you are interested, we are able to unmerge your account if you have not made any trade while on the Silver server. So, let us know about that.

 

Looking for a reply, have a great day !

[Adrien80]

Hi @Adrien80 !

 

We're sorry for the inconvenience.

We would like to inform you that while merging you selected Red Server as your main and that you had zero hours played on Red.

Instead, you had 107 hours played on the Blue Server and that means that your progress on this account was on the Blue Server.

 

Take note that when you select the wrong server while merging, and you will select one where you never played like you did now with the Red server, your story progress will be resetted and so you will have to play again the story. However, you will keep both your Items and Pokémon in any case.

 

If you are interested, we are able to unmerge your account if you have not made any trade while on the Silver server. So, let us know about that.

 

Looking for a reply, have a great day !

 

I havent made any trades on silver and I would very much appreciate for my account to be unmerged, thanks for the help!

[Shinohara]

I havent made any trades on silver and I would very much appreciate for my account to be unmerged, thanks for the help!

 

Hi @Adrien80 !

Thank you for your patience.

Your account has now been unmerged. Please, make sure to select the Blue server as your main server this time.

Take note that we will not be unmerging your account once again if you will do the same error.

 

You can follow this guide below to see how to merge.

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

Let me know if you issue has been solved and if you have any further question.

Have a great day !