Tito017 Posted November 26, 2018 Share Posted November 26, 2018 I can not enter the silver server when logep appears or message of connecting to server then logeando and it is there I give it again and the message is repeated in gold if I enter but try with my second account and nothing already clean cache temporary files delete and reinstall the game even change the key and nothing no account enters the silver Link to comment Share on other sites More sharing options...
Fluffles Posted November 26, 2018 Share Posted November 26, 2018 I can not enter the silver server when logep appears or message of connecting to server then logeando and it is there I give it again and the message is repeated in gold if I enter but try with my second account and nothing already clean cache temporary files delete and reinstall the game even change the key and nothing no account enters the silver Hi there. Sorry for the inconvenience. Could you please try to restart your router or internet connection? Also, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Tito017 Posted November 26, 2018 Author Share Posted November 26, 2018 do not want anything in the silver and if they move my accounts to gold? Link to comment Share on other sites More sharing options...
Fluffles Posted November 26, 2018 Share Posted November 26, 2018 do not want anything in the silver and if they move my accounts to gold? Hi there. Can you please specify your issue? Are you asking if you can transfer servers? Unfortunately you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you'd like to transfer servers, you'd have to wait until the Admins open the topic once again. The topic and its requirements can be found here for future reference. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Sorry for the inconvenience and I hope you understand! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Tito017 Posted November 26, 2018 Author Share Posted November 26, 2018 my problems is the connection but as I tried everything would be an option to change since in gold if I can log in Link to comment Share on other sites More sharing options...
Fluffles Posted November 26, 2018 Share Posted November 26, 2018 my problems is the connection but as I tried everything would be an option to change since in gold if I can log in Hi there. Sorry for the inconvenience. Could you please try to use a VPN or a Proxy? This should fix your issue for you. Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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