IG purchase issue

[Frozexvii]

Hello,

 

I'm FrozeXVII on gold server, and today, at ~17h30 UTC+1, i bought 10 pokéballs at Viridian's shop and it took my money but didnt give me those 10 pokéballs.

I've tried to log out and log back but no success.

[Fluffles]

Hello,

 

I'm FrozeXVII on gold server, and today, at ~17h30 UTC+1, i bought 10 pokéballs at Viridian's shop and it took my money but didnt give me those 10 pokéballs.

I've tried to log out and log back but no success.

Hi there. Sorry for the inconvenience. I've gone over and checked the shop keeper and I don't seem to have any issues purchasing pokeballs from her. With that, unfortunately, we cannot reimburse your money since there doesn't seem to be an issue with the NPC itself. Furthermore, we also can't do anything regarding purchases from NPCs in-game since there is no way we can verify your purchase from the NPC for your money to be recovered. However, this feature may be implemented in the future. Although despite this loss, you can attempt to make your money back through dig spots (3 day cooldown), battling trainers (7 day cooldown)/bosses(12 day cooldown) and hunting for Pokémon people may want. 


 

Let me know if you need anything else.