PRO Username: sheyin

Do you have active membership?: No

Your knowledge about PRO: Beginner

 

What have you done before the problem was there?

Nothing unusual, just enjoyed the game normally and logged out after playing.

 

What have you already tried to solve the problem?

Tried re-installing and restarting my mobile device but it did not work. I tested other phones and PC and i logged in succefully.

 

Description and Message

PRO Username: sheyin

Do you have active membership?: No

Your knowledge about PRO: Basic Knowledge

 

What have you done before the problem was there?

Nothing unusual, just enjoyed the game normally and logged out after playing.

 

What have you already tried to solve the problem?

Tried re-installing and restarting my mobile device but it did not work. I tested other phones and PC and i logged in succefully.

 

Description and Message

Hi PRO staffs,

 

Im really sorry if I posted it in the wrong forum (it is midway between an account bug and banning). But here is how the story goes: I tried logging in using my phone and it says that my account was blocked by PRO. I looked up to my profile page in the website and it says that my account is not banned. I also tried using other devices and I can succesfully log in. I really appreciate any help from staffs. Thank you!

 

sheyin

It seems that you use a Proxy, which IP is banned. If you are using a proxy stop using it.