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Cannot log in to server


Spyke90

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Hi again @Spyke90 !

Could you please delete the client and all the remaining files, temporary files included (.zip and files in the trashbin too) and then redownload the latest client from PRO WEBSITE DOWNLOAD PAGE. You can use a software like CCLEANER to help you delete the temporary files in the easiest way.

 

If that should not solve your issue, please clear cache and cookies, then try to use a different browser and change again your password from the DASHBOARD making sure again to choose an alphanumerical one.

Also, be sure to type the correct password while you try to make the log in.

 

Let me know if you have been successful to fix your issue with the said methods.

Have a great day !

 

It worked! It's like magic. Not quite sure what went wrong though. Thank you for helping on this!

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It worked! It's like magic. Not quite sure what went wrong though. Thank you for helping on this!

 

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now lock the thread.

I wish you a wonderful day and welcome back on PRO !

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Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

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