Mucoaga Posted December 2, 2018 Share Posted December 2, 2018 Sometimes some maps appears and then disappears like this one. It glitches a lot I mean i scroll down and images goin pixaleted etc. But this is happened till from last halloween event still happening. Link to comment Share on other sites More sharing options...
Fluffles Posted December 2, 2018 Share Posted December 2, 2018 Sometimes some maps appears and then disappears like this one. It glitches a lot I mean i scroll down and images goin pixaleted etc. But this is happened till from last halloween event still happening. Hi there. Can you tell me what your operating system is? Also, could you please delete all your PRO Files (Unisntall the game), clear your trash bin, restart your device, then reinstall the new client found here? Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Mucoaga Posted December 2, 2018 Author Share Posted December 2, 2018 I did what u said Btw i use windows 10. I disabled windows defender from group policy. And tried to disable anti virus restarted computer with those proceses and still nothing. Link to comment Share on other sites More sharing options...
Danger0uss Posted December 2, 2018 Share Posted December 2, 2018 I have the same bug Link to comment Share on other sites More sharing options...
Fluffles Posted December 3, 2018 Share Posted December 3, 2018 I did what u said Btw i use windows 10. I disabled windows defender from group policy. And tried to disable anti virus restarted computer with those proceses and still nothing. I have the same bug Hi there. Sorry for the inconvenience. The error should now be fixed. If you haven't updated your client you'll have to download the latest update here! Please make sure you've deleted all your old PRO Files as well. Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Danger0uss Posted December 3, 2018 Share Posted December 3, 2018 Hi there. Sorry for the inconvenience. The error should now be fixed. If you haven't updated your client you'll have to download the latest update here! Please make sure you've deleted all your old PRO Files as well. Let me know if you need anything else. I still have the same problem. It only happens when I enter new event area. When I look at which pokemons are there, it says " map doesn't exist" and after that if I go normal areas, I can't see which pokemons are there. This problem should be about new area Link to comment Share on other sites More sharing options...
Fluffles Posted December 3, 2018 Share Posted December 3, 2018 I still have the same problem. It only happens when I enter new event area. When I look at which pokemons are there, it says " map doesn't exist" and after that if I go normal areas, I can't see which pokemons are there. This problem should be about new area Hi there. Could you please try to restart your router or internet connection and let me know if you're still encountering this issue? Looking forward to your response. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Danger0uss Posted December 3, 2018 Share Posted December 3, 2018 Hi there. Could you please try to restart your router or internet connection and let me know if you're still encountering this issue? Looking forward to your response. I did but it's not working. It is only happening in new event area. Link to comment Share on other sites More sharing options...
Fluffles Posted December 3, 2018 Share Posted December 3, 2018 I did but it's not working. It is only happening in new event area. Hi there. Before I forward this to relevant parties, could you please try to use a VPN and let me know if this fixes it for you? If this doesn't work, please press F2 and type clearmaps Looking forward to your response. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Mucoaga Posted December 3, 2018 Author Share Posted December 3, 2018 Either solutions havent worked for me. Link to comment Share on other sites More sharing options...
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