cant login

[Dukmak]

i am stuck at login page restarted the client for over 30 times it keeps telling me connection lost or cant access server i thought maybe problem with connection but no way since i can access and create a new character on gold server so the problem has to be with either the client or the server

[Shinohara]

i am stuck at login page restarted the client for over 30 times it keeps telling me connection lost or cant access server i thought maybe problem with connection but no way since i can access and create a new character on gold server so the problem has to be with either the client or the server

 

Hi @dukmak !

 

We're sorry for the inconvenience.

The servers are correctly working, could you please try to restart your router or internet connection? Also, please check the following things.

 

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

Looking to your reply. Have a wonderful day !