Can't log in from two computers

[Cleveland]

Currently i'm trying to log into the gold server. While my partner is playing as well.

It won't allow both of us to connect. yet when trying one on gold and one on silver it works.

it was working fine until last night when the server crashed.

Does anyone know any fix to this?

[Fluffles]

Currently i'm trying to log into the gold server. While my partner is playing as well.

It won't allow both of us to connect. yet when trying one on gold and one on silver it works.

it was working fine until last night when the server crashed.

Does anyone know any fix to this?

Hi there. Sorry for the inconvenience. Could you please try to restart your router or your internet connection? Also, could you check with the following questions?

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this postYou could also use a VPN although you should check you're allowed first.

[Cleveland]

already tried restarting the router, and tried re-downloading the game. It allow's us to play but won't allow us on the same server together.

[Fluffles]

already tried restarting the router, and tried re-downloading the game. It allow's us to play but won't allow us on the same server together.

Hi there. Sorry for the inconvenience. Unfortunately there are internet connections which limit the amount of devices on it. Perhaps you should contact your internet provider regarding this as this is not an issue brought about by our servers.

 

Hope this clarifies things for you.

[Cleveland]

except for the fact that it was working right up until the server crashed