i faced this bug which does not allow me to change pokemon during the battle. when i want to choose different pokemon, opposition pokemon is changing but mine is not and looks like i am battling with myself.

i faced this bug which does not allow me to change pokemon during the battle. when i want to choose different pokemon, opposition pokemon is changing but mine is not and looks like i am battling with myself.

Hi there. Sorry for the inconvenience. Could you please delete all your PRO Files and reinstall the new client found here?

 

Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Could you please delete all your PRO Files and reinstall the new client found here?

 

Let me know if you need anything else.

Didn't work, same.

Didn't work, same.

Hi there. Can you please try to disable your anti-virus and try again? If this doesn't work, please try to restart your computer.

 

Let me know if this helps.

Is there anything wrong with my config files? what can i do about it

I deleted old ones and download new client. The problem is about my battle screen only.

Hi there. Can you please try to disable your anti-virus and try again? If this doesn't work, please try to restart your computer.

 

Let me know if this helps.

I am not using any anti-virus, and i tried to restart like 4-5 times

do you want me to record a video or someting like that to show you?

do you want me to record a video or someting like that to show you?

Hi there. This issue has been forwarded to our Developer and unfortunately, this bug has been known for a long time now. However, it is not known what it is caused by neither what to do to fix it for sure. Nevertheless, we cannot promise a fix, but we're actively looking into the current issue along with the many other client issues we are receiving. Please do note that PRO Staff are simply volunteers and act in their own time. Now, since there isn't a complete fix for it as of now, please try these fixes. Again, they are not promised to work, but you can try them.

• Run the game in compatibility mode

• Update your Display/Graphical Drivers

• Add an exception for the client in your Firewall and Antivirus

• Update your Windows Version

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

• Restart your computer

• Try again in another device

 

Really sorry for this inconvenience and I hope you understand.

Hi there. This issue has been forwarded to our Developer and unfortunately, this bug has been known for a long time now. However, it is not known what it is caused by neither what to do to fix it for sure. Nevertheless, we cannot promise a fix, but we're actively looking into the current issue along with the many other client issues we are receiving. Please do note that PRO Staff are simply volunteers and act in their own time. Now, since there isn't a complete fix for it as of now, please try these fixes. Again, they are not promised to work, but you can try them.

• Run the game in compatibility mode

• Update your Display/Graphical Drivers

• Add an exception for the client in your Firewall and Antivirus

• Update your Windows Version

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

• Restart your computer

• Try again in another device

 

Really sorry for this inconvenience and I hope you understand.

 

 

still same :)

still same :)

Hi there. Sorry for the inconvenience. Unfortunately we cannot offer any further fixes since as I've stated we're still trying to figure what is causing this particular issue with this. Unfortunately, you'll possibly have to wait until a client update in the future. Do note that there is no estimated time as to when this bug will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Lastly, before anything, could you tell me the pokemon that is giving you issues?

 

I'm really sorry for this inconvenience, but I hope you understand.