Merge fail - help me

[Lfulanno]

Hello, I came across a big problem and need help to solve my account after I do go to another server. The merge fails and as a consequence my account has been reset, I wanted to ask them to help me recover my progress, I have evidence that I made the merge correctly and that I had progress on my account.

Edited December 16, 2018 by Shinohara

[Shinohara]

Hello, I came across a big problem and need help to solve my account after I do go to another server. The merge fails and as a consequence my account has been reset, I wanted to ask them to help me recover my progress, I have evidence that I made the merge correctly and that I had progress on my account.

 

Hi @lFulanno !

 

I'm sorry for the inconvenience experienced.

I would like to inform you that i have forwarded your request to an Admin. Please, be patient as you wait to be unmerged.

Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developers may be busy.

 

If you have any further questions, please don't hesitate to ask.

Have a wonderful day.