my game freezez every time and i always get kicked out the game (it happend over 30 times) same day. Tried to re install the game but didnt work. It mostly happens mid a battle. And when im writing pm's. pls fix

my game freezez every time and i always get kicked out the game (it happend over 30 times) same day. Tried to re install the game but didnt work. It mostly happens mid a battle. And when im writing pm's. pls fix

Hi there, @Deadlyassassin

 

I am sorry for the inconvenience you have been experiencing. To address your issue, could you please try the following solutions down below

 

• Run the game in compatibility mode

• Update your Display/Graphical Drivers

• Add an exception for the client in your Firewall and Antivirus

• Update your Mac Version

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

 

Please let me know if any of these solutions help fix your problem. I am looking forward to your reply :)

 

Deepest Regards, Caliph

hey Caliph! :). It dosent work still. It does the same (kicking me out of the game were it says "conaction lost" over 1000 times now :c scared to catch mew now cus of the problem

hey Caliph! :). It dosent work still. It does the same (kicking me out of the game were it says "conaction lost" over 1000 times now :c scared to catch mew now cus of the problem

 

Hi there again :)

 

Could you please try to restart and reset your router and internet connection? If that does not work, please check with the following questions and see if they can solve your problem.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

Looking forward to your reply!

 

Deepest Regards, Caliph

i dont know what proxy is and i have restartet everything but it keeps kicking me out of the game i log on and 20 sec later im kicked out -_- the game is unplayeble for me :C.