Cannot connect to silver server

[Shinzola]

Hi, i started to play a couple days ago, and it is being fine, after the maintence i couldnt connect to the silver server.

It says "logging in" at first, but then i receive the message "connection lost".

I tried restart the PC, redownload the game and change the password but it didnt work.

But, the strange thing is that i tried to connect to the gold server for a test, and it worked, after that i tried go to silver but it stays the same, only the gold is working for me so far.

[Shinohara]

Hi, i started to play a couple days ago, and it is being fine, after the maintence i couldnt connect to the silver server.

It says "logging in" at first, but then i receive the message "connection lost".

I tried restart the PC, redownload the game and change the password but it didnt work.

But, the strange thing is that i tried to connect to the gold server for a test, and it worked, after that i tried go to silver but it stays the same, only the gold is working for me so far.

 

Hi @Shinzola !

 

I'm sorry for the inconvenience.

Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

Looking to your reply, have a wonderful day !

[Shinzola]

Hi, sorry for my late reply, i didnt expect to be answered so soon.

I did restart my internet connection, but it didnt work too, regard the proxy i do not use and play it from home switching between a desktop and a notebook, both on the same IP address.

And i dont use VPN also, but i will search if here (Brazil) i am allowed to use, although im not sure if can relate with been able to connect on gold server but cannot connect silver.

 

Thanks for your support!

[Shinzola]

Hi @Shinzola !

 

I'm sorry for the inconvenience.

Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions.

 

 

Looking to your reply, have a wonderful day !

 

Hi, i forgot to quote, im kinda new to that kind of things sorry

[Shinohara]

Hi, i forgot to quote, im kinda new to that kind of things sorry

 

Hi again @Shinzola !

 

Could you please try to use a VPN or a PROXY and then check if you can log in the game?

 

Looking forward to your reply.