My badges all be lost

[Aunsparrow]

Hello, i merge my account from red to silver server and my badges all be lost.

Help me please :(

Thank you very much.

[Juliph]

Hello, i merge my account from red to silver server and my badges all be lost.

Help me please :(

Thank you very much.

Hi there , @aunsparrow

 

I am sorry for the inconvenience you are experiencing. After checking your account I see you have 9 Hours on Silver server but you have 17 hours on the Gold server.

Are sure that you didn't want to log into gold server instead? or did you mistakenly choose red server as you man account when merging?

 

Please let me know here for some clarification so we can address this issue correctly! Looking forward to your reply :)

 

Kindest Regard, Caliph

[Aunsparrow]

i'm play 2 servers

but i merge my red server to silver yesterday

and i remember i have 3 badges in kanto

after i merge it's not have anything badges

now i'm just re fight with first gym

sorry my english is so bad :(

[Alex]

Did you select your main account as primary while you were merging?

[Juliph]

i'm play 2 servers

but i merge my red server to silver yesterday

and i remember i have 3 badges in kanto

after i merge it's not have anything badges

now i'm just re fight with first gym

sorry my english is so bad :(

Hi there again,

 

I have unmerged your accounts. Please do the merger of accounts again on your Dashboard

This time around when merging, please select Blue server as your main server.

 

After merging again please let me know here if you encounter anymore problems. Looking Forward to your reply

 

Kindest Regards, Caliph

Edited December 28, 2018 by Juliph