i beat erika but dont have my reward

[Skshido01]

i have beaten erika 3 times and thinking which pokemon i should take. but my wifi crashed, when i relog and talk to her, she dont show me the choosing list. :(

[Shinohara]

i have beaten erika 3 times and thinking which pokemon i should take. but my wifi crashed, when i relog and talk to her, she dont show me the choosing list. :(

 

Hi @skshido01 !

 

I'm sorry to hear about your situation.

Unfortunately, i'm sorry to inform you that we cannot refund you of your wins or your cooldowns because it would be unfair to the other players who have accepted their losses due to crashing (regardless of our end or theirs) if we restore your wins/cooldowns and not their pokemon/money/cooldowns.

For future reference, please read the following:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

If your disconnection was due to a Maintenance or a Restart, i would like to inform you that every maintenance or restart gets announced on our OFFICIAL PRO DISCORD in order to minimize the players' losses.

As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

Next, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I'm sorry to disappoint you and i know that bosses cooldown can be frustrating, but i hope you can understand.

Let me know if something is unclear and if you have any further questions.