Lost progress

[Duglubilla]

Where are server red , blue , yellow ,,, lost all my progress , i used to paly almost a year ago n this happened

[Shinohara]

Where are server red , blue , yellow ,,, lost all my progress , i used to paly almost a year ago n this happened

 

Hi @Duglubilla !

 

I'm sorry for the inconvenience

I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that.

As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account and it seems like you have 140 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging.

 

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment.

 

Let me know if you have been successful in solving your issue and if you have any further questions.

Have a wonderful day !