account help

[Turri]

i am having some issue with my account, i had a 15d ms going aswell as my super xmas exp boost and both arent showing on my account when i login. and i paid the 5k to get to pinkan island and paid the 5k to get into the park and i noticed my game was glitching cause no pokemon were showing up at all in the grass for like 5min.. so i re logged and it sent me to vermillion.. so just lost 10k i know nothjng can probably be done about money loss tho. if anything can be done about my exp and ms let me know :)

[Shinohara]

i am having some issue with my account, i had a 15d ms going aswell as my super xmas exp boost and both arent showing on my account when i login. and i paid the 5k to get to pinkan island and paid the 5k to get into the park and i noticed my game was glitching cause no pokemon were showing up at all in the grass for like 5min.. so i re logged and it sent me to vermillion.. so just lost 10k i know nothjng can probably be done about money loss tho. if anything can be done about my exp and ms let me know :)

 

Hi @Turri !

 

I'm sorry for the inconvenience.

I would like to inform you, after checking your account, that your Membership on Turri on the Silver Server expired the 31th December 2018, 2-3 days before the server went offline. Therefore, it was not active anymore when servers went offline.

Also, i can tell you that in the 18th December and 20th December 2018, you've sold two 15 days Membership and therefore it is normal you not have the said item in your inventory.

However, as a way to apologize for the inconveniences, we have given to all the players a Mini-3 Days- Membership Medallion that you can use.

 

About your EXP Boost, I would like to inform you that, to apologize for the downtime and the associated problems, there are a few changes this weekend that are only valid over the weekend (from Friday morning to Sunday night).

• The Xmas event is extended to January 13th 11:59 PM GMT.
  
• There will be a global 25 % EXP boost from Friday 12 AM to Sunday 11:59 PM GMT.
  
• Xmas spawn rate will be changed from 1/1000 to 1/500 while global EXP boost is active.
  
• Pink spawn rate will be changed from 1/1500 to 1/750 while global EXP boost is active.
  

Please, let me know if you have any further questions and have a wonderful day !