Ayuda por favor

[Sebasderre]

Muy buebos dias .

 

Es posible que me puedan ayudar. Pague el dia del zafary 50k para entrenar evs y cada vez que entro pagando 2k. entro a batalla y el juego no corre. Es posible que un estaff me devuelva el dinero o ya fue.. por q el juego se bloquea mucho

 

Gracias y que pena por las molestias

[Shinohara]

Muy buebos dias .

 

Es posible que me puedan ayudar. Pague el dia del zafary 50k para entrenar evs y cada vez que entro pagando 2k. entro a batalla y el juego no corre. Es posible que un estaff me devuelva el dinero o ya fue.. por q el juego se bloquea mucho

 

Gracias y que pena por las molestias

 

Hi @Sebasderre !

 

I'm sorry for the inconvenience.

As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try PVP, BOSS (and similar) until the servers will be stable.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

Unfortunately we cannot refund you of any of your lost item or money as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs.

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

I know it can be frustrating to lose money but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested in making money you could attempt to make them, when the server will be stable, in the following ways:

• Dig spot - 3 day cooldown
  
• Battling trainers - 7 day cooldown
  
• Bosses - 12 day cooldown
  
• Hunting for Pokémon people may want and sell it.
  

I'm sorry to disappoint you but i hope you can understand. Pl

Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements.

Have a wonderful day !