Problem with Attack moves after crash

[Zeroportal]

Hey there, im Pretty new to the game and my english is not the best, so dont Judge me pls :D

 

My Problem: I taught Dewgong surf and snorlax earthquake, after that the game crashed. After I´ve relogged both Pokemon didnt have the new Moves; so thats not rly a Problem at all; my Problem is that the move earthquake is gone (obviously surf is still there) and my pokemon dont have both moves. Ok still not a big issue. But if i want to teach both moves again, the sytem says, that they already learned the move and thats quite annoying, so my Pokemon cant learn the moves.

 

I hope u understand my Problem and that u can me help out with that, that would be rly great :)

 

Thanks for ur attention

 

ZeroPortal

[Shinohara]

Hey there, im Pretty new to the game and my english is not the best, so dont Judge me pls :D

 

My Problem: I taught Dewgong surf and snorlax earthquake, after that the game crashed. After I´ve relogged both Pokemon didnt have the new Moves; so thats not rly a Problem at all; my Problem is that the move earthquake is gone (obviously surf is still there) and my pokemon dont have both moves. Ok still not a big issue. But if i want to teach both moves again, the sytem says, that they already learned the move and thats quite annoying, so my Pokemon cant learn the moves.

 

I hope u understand my Problem and that u can me help out with that, that would be rly great :)

 

Thanks for ur attention

 

ZeroPortal

 

Hi @ZeroPortal !

 

I'm sorry for the inconvenience.

I would like to inform you that we are aware of this issue and we are currently working to find a fix.

Could you plese try to restart your client and see if those moves have been correctly taught to your Pokémon?

If that should not solve the issue, could you please delete/uninstall the client and all the remaining files on your device, temporary files included.

After that, download again the latest version of the client from POKEMON REVOLUTION DOWNLOAD and try again to use the move relearner?

 

Take note that, unfortunately, we're not able to refund you of your loss money or TM because this would be unfair towards other players that experienced the same issue and accepted the loss of their money/item.

 

I'm sorry to disappoint you but i hope you can understand.

Please, let me know if you have been successful in solving your issue.

Have a wonderful day !

[Zeroportal]

I´ve tried all what u said, but unfortunately it´s not working, even after i deleted the whole game and reinstalled it. Move relearner is also not working, just wanted u to know.

But still thanks for ur time and ur help, I appreciate it.

 

U all have a Wonderful day aswell and a big thank to all of you for providing this game to us, Keep up the work!:)

 

Best Regards

Zero Portal

[Shinohara]

I´ve tried all what u said, but unfortunately it´s not working, even after i deleted the whole game and reinstalled it. Move relearner is also not working, just wanted u to know.

But still thanks for ur time and ur help, I appreciate it.

 

U all have a Wonderful day aswell and a big thank to all of you for providing this game to us, Keep up the work!:)

 

Best Regards

Zero Portal

 

Hi @ZeroPortal !

 

I'm sorry for the inconvenience.

Could you please confirm me that after deleting the client and redownloading it, you have tried again to teach your Pokémon the moves both through TM/HM?

Take note that the Move Relerner can teach your Pokémon only the moves that the Pokémon learn through level up and not the one you teach through TM and then delete.

 

Looking forward to your reply, have a wonderful day !