i need help

[Mint996]

hy

I have a problem im lost a pink rhyhorn, im in a battle and client is stack. I have a ss :D Can sameone help me ;)

[Shinohara]

hy

I have a problem im lost a pink rhyhorn, im in a battle and client is stack. I have a ss :D Can sameone help me ;)[ATTACH=full]61583[/ATTACH]

 

Hi @mint996

 

I'm sorry for the inconvenience.

as we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your specific case the client disconnect you but doesn't kick you out. Our developer is aware of the issue and is already working on a fix.

 

Unfortunately, i cannot refund you of your rhyhorn because it would be unfair toward the other users that accepted the loss of their progress due to a crash or a disconnection of our end or theirs.

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

I know it can be frustrating but i hope you can understand why i cannot fulfill your request.

Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

Have a wonderful day!