I cant log into my game. It says connection lost.

I cant log into my game. It says connection lost.

Hi @KalieXKitten !

 

I'm sorry for the inconvenience.

I would like to inform you that it is possible that you might have experienced a bug while login. Could you please try to restart your client and spam-click on the login button?

If you should not be able to log in the game after trying the said things, could you please try to restart your internet connection and router and if that fix your issue. If not, please check the following:

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

Let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !