need help log in game

[Kinhthoai]

before and after. i was hoen safari yesterday

[Shinohara]

before and after. i was hoen safari yesterday

 

Hi @KinhThoai

 

I'm sorry for the inconvenience. Could you please check if you meet the requirements to play the game? You can find them by scrollin down in this page: REQUIREMENTS

If you meet the requirements but still can't play, could you please try the following:

• Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too)
  You can use CCLEANER to remove temporary files and remaining files in a easier way.
  
• Update/Install the latest version of the NET Framework, graphic card and windows drivers
  
• Restart your device and download again the game from PRO DOWNLOAD PAGE
  
• Disable your Antivirus and Firewall or add an exception for the client.
  
• Run the game as Administrator
  
• Clear your Physical Memory/Ram and all the processed that you do not need in the task manager.
  

If you have not been able to solve your issue, you can check our COMMON ISSUE MEGATHREAD.

 

Looking forward to your reply, have a wonderful day !