I just created an account, but when I loaded the game and signed in, it skipped immediately forward and I ended up learning that I missed out on customization for my character. I didn't see anything that could help or assist me with fixing this, but my friend suggested an account reset will fix this. Is there anyway I can get some assistance?

I just created an account, but when I loaded the game and signed in, it skipped immediately forward and I ended up learning that I missed out on customization for my character. I didn't see anything that could help or assist me with fixing this, but my friend suggested an account reset will fix this. Is there anyway I can get some assistance?

 

Hi @snicket18

 

I'm sorry for the inconvenience.

I would like to inform you that this is a rare bug that may be experienced.

However, if you have not started yet your adventure and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue.

Are you interested in resetting your progress, taking in consideration it will totally reset your progress, in order to solve this issue about the character customization?

 

Looking forward your reply, have a wonderful day !

Hi @snicket18

 

I'm sorry for the inconvenience.

I would like to inform you that this is a rare bug that may be experienced.

However, if you have not started yet your adventure and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue.

Are you interested in resetting your progress, taking in consideration it will totally reset your progress, in order to solve this issue about the character customization?

 

Looking forward your reply, have a wonderful day !

 

Oh thank you! Yes please, an account reset would be perfect! I didn't get to do a single thing, so there isn't any progress for me to lose. :)

When will I know the reset is done and it's appropriate to login? After a confirmation post? :)

Oh thank you! Yes please, an account reset would be perfect! I didn't get to do a single thing, so there isn't any progress for me to lose. :)

When will I know the reset is done and it's appropriate to login? After a confirmation post? :)

 

Hi @snicket18

 

Thank you for your patience.

I would like to inform you that your account have been successfully reset, as you've seen, and you should be able to correctly log and customize your character.

Could you please check that?

 

Looking forward to your reply, have a wonderful day !

Hi @snicket18

 

Thank you for your patience.

I would like to inform you that your account have been successfully reset, as you've seen, and you should be able to correctly log and customize your character.

Could you please check that?

 

Looking forward to your reply, have a wonderful day !

 

Thank you for the reset! Another problem seems to be occuring now, it allows me to login and get to the customization screen but after 5seconds it will bump back out to the login screen and force me to resign in. Once I sign in, it seems to be holding the customize options but it returns to the custom screen and then bumps out after 5 seconds again, repeating this process. I can't get through all of the different custom options however for my character because of this, as five seconds isn't enough time to view the character as it spins around. Is that normal? Or should I keep trying to work through the customization screen to see if it keeps trying to boot me once that's completed?

Thank you for the reset! Another problem seems to be occuring now, it allows me to login and get to the customization screen but after 5seconds it will bump back out to the login screen and force me to resign in. Once I sign in, it seems to be holding the customize options but it returns to the custom screen and then bumps out after 5 seconds again, repeating this process. I can't get through all of the different custom options however for my character because of this, as five seconds isn't enough time to view the character as it spins around. Is that normal? Or should I keep trying to work through the customization screen to see if it keeps trying to boot me once that's completed?

 

Hi @snicket18

 

I'm sorry for the inconvenience.

I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game.

Therefore, you can rush the customization of your character and change it later through this item.

Could you please tell me which is your main server where you would like to play?

 

Looking forward to your reply, have a wonderful day !