i have lost two battles in pvp because it get freeze

i have lost two battles in pvp because it get freeze

 

Hi @hellboy

 

As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your specific case the client disconnect you but doesn't kick you out. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable.

 

However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them, as fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

Unfortunately, in case you were asking, i cannot refund/give you back your points lost as it would be unfair towards the other players that accepted the loss of their progress due to crashing, regardless if on our end or their.

-Quoting the COMMON ISSUES THREAD-

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why i cannot give you back your points.

Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

Have a wonderful day!