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Opa então to mó afim de jogar o game no PC mais toda a vez que tento abrir o jogo tenho este erro

Switching to resolution 1366x768 failed, trying lower one

Switching to resolution 1366x768 failed, trying lower one

All resolution switches have failed

Screen: DX11 could not switch resolution (1366x768 fs=1 hz=0)

ja tentei de tudo, tudo mesmo e nada adiantou

oque eu faço?

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Opa então to mó afim de jogar o game no PC mais toda a vez que tento abrir o jogo tenho este erro

Switching to resolution 1366x768 failed, trying lower one

Switching to resolution 1366x768 failed, trying lower one

All resolution switches have failed

Screen: DX11 could not switch resolution (1366x768 fs=1 hz=0)

ja tentei de tudo, tudo mesmo e nada adiantou

oque eu faço?

 

Hi @Smoock !

 

I'm sorry for the inconvenience. Could you please try the following:

  • ▪︎ Change your desktop screen resolution from your Windows settings
  • ▪︎ Launch your PRO game client
  • ▪︎ Once the game is open, revert your resolution change back to your initial one

 

This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10

This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7

 

You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to 1366x768 and, if it doesn't work, try all the other resolutions.

 

Looking to your reply, have a great day !

image.gif

 

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então tentei todas as resoluções disponiveis

todas deram o mesmo erro ao eu tentar abrir o jogo

 

I'm sorry for the inconvenience.

Could you please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply.

[spoiler=Disabling fullscreen optimizations]1527101988685-png.19126

 

 

If that doesn't resolve your issue, then you may try the following options:

  • Run the game in compatibility mode
  • Update your Display/Graphical Drivers
  • Update your Windows Version
  • Add an exception for the client in your Firewall and Antivirus
  • Clear out your Physical Memory or Ram to free up space
  • Terminate processes you don't need in the Task Manager

 

Looking forward to your reply, have a great day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

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