According to mine servers are down also

According to mine servers are down also

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Hi @Kingmoe89

 

I'm sorry for the inconvenience.

I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot.

Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions.

 

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

 

Looking forward to your reply, have a wonderful day !

Have tried resetting my phone and have played before so I know it works on it

Have tried resetting my phone and have played before so I know it works on it

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Hi @Kingmoe89

 

I'm sorry for the inconvenience. Are you trying to play using a public connection/vpn/proxy?

Do you have another connection to try and see if it works for you?

 

Looking forward to your reply.

I am using my mobile data as I have before for the game and it is the only connection I have available

I am using my mobile data as I have before for the game and it is the only connection I have available

 

Hi @Kingmoe89

 

I'm sorry for the inconvenience.

Unfortunately, it is possible that your connection is blocking the access to the game since both the server are correctly up and they can be normally accessed.

Could you please try to reset your account and to call your provider to ask support?

 

Looking forward to your reply, have a wonderful day !