I have a Character Creation issue, Me & a friend of mine downloaded the game recently,

we haven't played in a couple months now, and we decided to start a brand new Experience together.

 

But, we having hard time creating the character. In fact, we went on Silver Server, and he couldn't select the Hair / Colors / Etc's in time before the crash happen.

Result-> Eventually after 2-3 tried , the Character Selection somehow Confirm his appearance , who was the default NoHair Guy.

Ive decided to now creating the character on silver, so we've moved to Gold, Same problem happening. ( he managed to creat a character, but its not looking like he want to, and me, I don't wanna take the risk of creating it and not having the time to at least make it look like I want.

 

How can I / he / We fix the problem? Is there a solution yet for this? ( or it is only me and him )

I have a Character Creation issue, Me & a friend of mine downloaded the game recently,

we haven't played in a couple months now, and we decided to start a brand new Experience together.

 

But, we having hard time creating the character. In fact, we went on Silver Server, and he couldn't select the Hair / Colors / Etc's in time before the crash happen.

Result-> Eventually after 2-3 tried , the Character Selection somehow Confirm his appearance , who was the default NoHair Guy.

Ive decided to now creating the character on silver, so we've moved to Gold, Same problem happening. ( he managed to creat a character, but its not looking like he want to, and me, I don't wanna take the risk of creating it and not having the time to at least make it look like I want.

 

How can I / he / We fix the problem? Is there a solution yet for this? ( or it is only me and him )

 

Hi @ZanVoid

 

I'm sorry for the inconvenience.

I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it.

Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug.

I will update you through this thread when we will have fixed it and for any possible update.

 

In the while, you can normally continue your adventure and let me know if you have any further questions.

Have a wonderful day !

Hi @ZanVoid

 

I'm sorry for the inconvenience.

I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it.

Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug.

I will update you through this thread when we will have fixed it and for any possible update.

 

In the while, you can normally continue your adventure and let me know if you have any further questions.

Have a wonderful day !

 

Thanks for the quick answer, that actually really nice.

I would like to share a tough on the bug itself.. ( I was questioning myself.. but I don't wanna Risk to try it. ) -> Do we have like 10-20 sec before it crash.. OR .. Do it happen after a certain amount of *Click* , I mean by click switching the character Hair, ClothColors.. ETC.. ( example: You switching trough the haircut, and after switch 10time, it crash. )

 

Anyway, thanks, hope it be fixed soon.

Edited January 18, 20197 yr by ZanVoid

Thanks for the quick answer, that actually really nice.

I would like to share a tough on the bug itself.. ( I was questioning myself.. but I don't wanna Risk to try it. ) -> Do we have like 10-20 sec before it crash.. OR .. Do it happen after a certain amount of *Click* , I mean by click switching the character Hair, ClothColors.. ETC.. ( example: You switching trough the haircut, and after switch 10time, it crash. )

 

Anyway, thanks, hope it be fixed soon.

 

Hi @ZanVoid

 

I'm sorry for the inconvenience.

I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game.

Therefore, you can rush the customization of your character and change it later through this item.

Could you please tell me which is your main server where you would like to play?

 

Looking forward to your reply, have a wonderful day !