server crash or isp problem?

[Sepia]

Are there still problems with the server even after the fix? I just randomly get logged off the game still during boss fights and hunting wild pokemons. Is this still an occuring server problem or a problem at my end?

[Shinohara]

Are there still problems with the server even after the fix? I just randomly get logged off the game still during boss fights and hunting wild pokemons. Is this still an occuring server problem or a problem at my end?

 

Hi @Sepia

 

I would like to apologize for the inconvenience experience and the situation.

As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment as they are not completely fixed yet.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable.

 

Please, do note that if you should lose part of your progress due to a crash or a disconnection, regardless of on our end or your, we would not be able to refund you of that progress as it would be unfair towards the other players.

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

 

However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them.

I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

 

Have a wonderful day.

- Shinohara