Stuck in loading screen

[Gallimar]

Hey whenever i try to enter the safari zone i get stuck in the loading screen. i now wasted 15k poke dollars and im new :,(

Any way of getting a refund? =)

[Shinohara]

Hey whenever i try to enter the safari zone i get stuck in the loading screen. i now wasted 15k poke dollars and im new :,(

Any way of getting a refund? =)

 

Hi @Gallimar

 

I'm sorry for the inconvenience. Unfortunately, i was not able to replicate the error.

Could you please try the following and check if it fixes your errror:

1. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else.
   
2. Restart your computer/device
   
3. Download again the game from HERE
   

If this didn't help, could you please take a video/evidence of the error and attach it in the thread.

 

Let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !