Cjamm Posted January 24, 2019 Share Posted January 24, 2019 My master ball is Disappear Why?? I'm very angry I'm not heatran quest So...my master ball is recover Right now! Link to comment Share on other sites More sharing options...
Fluffles Posted January 24, 2019 Share Posted January 24, 2019 My master ball is Disappear Why?? I'm very angry I'm not heatran quest So...my master ball is recover Right now! Hi there. Sorry for the inconvenience. I've gone over and checked and it seems as if you did have a Master Ball at some point, however no longer have it. Unfortunately, our tools are rather limited and we cannot specify how you actually lost the Master Ball. You are indeed correct about not losing it to the Heatran Quest and you also didn't trade it away, nor put it on your pokemon. With that, there are only two ways that you could've lost it: You accidentally used it or you accidentally trashed it in the past. You unfortunately can't simply lose an item out of nowhere. Therefore unfortunately, we cannot refund your Master Ball as these two ways are the only ways you could've lost it. It'd also be unfair to others who have accepted their losses due to accidents in the past. I'm really sorry to inform you of this. Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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