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Merged account to wrong server

Dxstroy
in Resolved General Support

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Hi i have accidently merged my account to the wrong server is there anyway this can be undone so i can get all my pokemons etc

Hi i have accidently merged my account to the wrong server is there anyway this can be undone so i can get all my pokemons etc

 

Hi @Dxstroy

 

I'm sorry for the inconvenience experienced.

Could you please tell me if Dxstroy is the account you're trying to merge/recover or if you're trying to merge another account?

 

If Dxstroy is the account you are looking for, unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it.

This was done to stabilize the server due to numerous crashes.

Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 120 coins on it.

 

Looking forward to your reply, have a wonderful day !

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