Not able to play

[Lymphnoid]

The current patch does not work for me, I am able to log in but then it goes to a screen of just snowfall. It does one of three things wither I see my character and cannot move then it goes to a snowfall with a black background. It will also have a dev character when I click the trainer tab ingame, then goes to a snowfall with black background. Dont know what I should do.

[Shinohara]

The current patch does not work for me, I am able to log in but then it goes to a screen of just snowfall. It does one of three things wither I see my character and cannot move then it goes to a snowfall with a black background. It will also have a dev character when I click the trainer tab ingame, then goes to a snowfall with black background. Dont know what I should do.

 

Hi @lymphnoid

 

I'm sorry for the inconvenience. Could you please try the following:

• Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too)
  You can use CCLEANER to remove temporary files and remaining files in a easier way.
  
• Update/Install the latest version of the NET Framework, graphic card and windows drivers
  
• Restart your device and download again the game from PRO DOWNLOAD PAGE
  
• Disable your Antivirus and Firewall or add an exception for the client.
  
• Run the game as Administrator
  
• Clear your Physical Memory/Ram and all the processed that you do not need in the task manager.
  

If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client.

 

Looking forward to your reply, have a wonderful day !