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Missing pokemon

Bigmike762x39
in Resolved General Support

Featured Replies

i have not played since 2016 and i merged my account now i have no Pokémon and I'm stuck in oaks lab any one know what happend?

i have not played since 2016 and i merged my account now i have no Pokémon and I'm stuck in oaks lab any one know what happend?

 

Hi @BIGmike762x39

 

I'm sorry for the inconvenience experienced.

Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it.

This was done to stabilize the server due to numerous crashes.

Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 120 coins on it.

 

Looking forward to your reply, have a wonderful day !

image.gif

 

  • Author
Hi @BIGmike762x39

 

I'm sorry for the inconvenience experienced.

Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it.

This was done to stabilize the server due to numerous crashes.

Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 120 coins on it.

 

Looking forward to your reply, have a wonderful day !

That would be greatly appreciated

That would be greatly appreciated

 

Hi @BIGmike762x39

 

Thank you for your patience.

I would like to inform you that your account has been reset and your 120 coins have been added back to your account.

Could you please log in the game and check?

 

Looking forward to your reply, have a wonderful day !

image.gif

 

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