The game fought well in the last boss pokemon, what can I do?

[Rosseti]

the game is locking all the time, and just caught in the last poke of the boss suhuzen, I have how to recover the battle? I have print where it caught .. thanks

[Shinohara]

the game is locking all the time, and just caught in the last poke of the boss suhuzen, I have how to recover the battle? I have print where it caught .. thanks

 

Hi @rosseti

 

As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment as they are not completely fixed yet.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

Unfortunately we cannot refund you of your lost money/progress or reset the cooldown of the boss as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs.

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them.

I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Have a wonderful day.

- Shinohara