up or inadvertently

[Bouvar]

I was getting my eevee (future umbreon), when the game caught the screen, it looked like it would take a disconect, when clicking to run the battle, accidentally the screen goes back to the game and click on the option to evolve the poke in which I was training .

[Shinohara]

I was getting my eevee (future umbreon), when the game caught the screen, it looked like it would take a disconect, when clicking to run the battle, accidentally the screen goes back to the game and click on the option to evolve the poke in which I was training .

 

Hi @Bouvar

 

I'm sorry for the inconvenience.

It seems like there was a communication error on our end, i'm sorry about that.

Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake.

Quoting our EVOLUTION & DELEVELING MEGATHREAD:

Make a Pokemon back to a previous state

It's impossible and we do not offer this kind of support. However we can now "delevel" your Pokemon if needed.

 

Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon.

 

I'm really sorry to disappoint you, but I hope you can understand.

Let me know if you have any further questions, have a wonderful day !