Hi, my account is fouad2001 and for some reason I cannot login to my account and the servers are up. I don't know if my account has been banned for some reason, or it could be the internet connection, but I have never had a problem like this before, please help :(. I really enjoy playing this game and would like to continue.

Hi, my account is fouad2001 and for some reason I cannot login to my account and the servers are up. I don't know if my account has been banned for some reason, or it could be the internet connection, but I have never had a problem like this before, please help :(. I really enjoy playing this game and would like to continue.

 

Hi @fouad2001

 

I'm sorry for the inconvenience.

I would like to inform you that the server are online and normally working.

If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot.

Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions.

 

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

 

Looking forward to your reply, have a wonderful day !